Refund policy

Returns & Refunds Policy — Tempo Enduro Club

Custom-printed items
Every Tempo Enduro Club product is printed to order specifically for you once you place your order. Because of this, we're unable to offer refunds or exchanges for change of mind, incorrect size selected, or ordering errors. Please check our size chart carefully before ordering, as we're unable to exchange for a different size once printing has begun.

Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If your item arrives faulty, damaged, significantly not as described, or doesn't do what it's meant to, you're entitled to a repair, replacement, or refund — even though our products are custom made. This policy doesn't override or replace those rights.

Faulty or damaged items
If there's a problem with your order — a printing defect, wrong item sent, or damage in transit — contact us at goodtimes@tempoenduroclub.com within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you.

How to request a return
Email [support email] with your order number and details. Don't send items back without approval first — we'll confirm the next steps once we've reviewed your request.

Refund processing
Approved refunds are processed to your original payment method within 5 business days of approval.